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Delivery and Returns

To make your shopping experience with Menthe et Grenadine as agreeable as possible, you will find on this page all you need to know about our delivery, payment, gift wrapping, return and exchange services.

Delivery

FREE delivery to the UK on orders from 40€

FREE delivery to France, Belgium, Austria, Germany, Ireland, UK, the Netherlands, Luxembourg, Liechtenstein and Denmark from 180€

Our standard delivery cost to Europe and Switzerland is 8€

The standard delivery to the rest of the world is 15€

We ship with a tracked service from DPD. Orders placed before 13:00 are to arrive with UK customers within 2 working days, with mainland EU customers within 3 working days and with customers of the rest of the world within 7-10 working days. Please note that working days do not include Bank Holidays and weekends.

Payment

Payment Methods accepted by Menthe et Grenadine

We except the following debit/credit cards: MasterCard, Maestro, Switch, Visa, Visa Electron, Visa Debit, American Express, Solo and Delta. We will neither have access nor store your card details. 

You can also use your Paypal™ account for a secure express checkout. Again, we will not have access to your Paypal account or account details.

Weddings

Do you need shoes for your flower girls and page boys? We offer a 10% discount when you order 6 pairs of shoes or more. For more information please email Katharina at [email protected]

Sending a gift

You can send a pair of shoes wrapped as a gift to someone special. Our gift wrapping service (3,00€) can be chosen during check-out process. You can also add a personal message which we will transfer handwritten onto a card to accompany your gift.

Gift voucher

We offer vouchers for €30, €60, €100, €150 and €200. Your voucher will be lovingly gift wrapped with a card displaying your name, and a personal hand-written message if you wish. This wrapping service is free.

Exchange for another size

Any shoes purchased from us can be exchanged within 365 days except for shoes bought on sale which have to be exchanged within 14 days of receipt of your parcel. If you need any advice on fitting or if the size is no longer available, please contact us, we are here to help!

  1. Simply place your order online for the correct size.
  2. Return the shoes in the wrong size. They must be in new, unworn and unused condition, in their original boxes and packaging. Kindly use both return stickers, one with our return address, the other with your details. 
  3. Your purchase will be refunded upon receipt of your parcel within 24h.

You will need to pay the postage on your returned parcel. We recommend that you use Recorded Delivery, as we cannot be held responsible for items lost in transit.

Returns

Any products purchased from us can be returned within 14 days of receipt of your parcel. Please follow our returns procedure:

  1. Return the products in new, unworn and unused condition, in their original boxes and packaging. Kindly use both return stickers, one with our return address, the other with your details.
  2. Your purchase will be refunded upon receipt of your parcel within 24h. We regret but we cannot refund gift wrapping.

You will need to pay the postage on your returned parcel. We recommend that you use Recorded Delivery, as we cannot be held responsible for items lost in transit. 

Cancelling an order

You have the right to cancel your order within 7 days of your purchase. We will return your payment within 24hrs. Please follow our return policy if goods have been shipped.