WORLDWIDE DELIVERY and FREE DELIVERY from 80 € *

Product was successfully added to your shopping cart.

Delivery and Returns

To make your shopping experience with Menthe et Grenadine as agreeable as possible, you will find on this page all you need to know about our delivery, payment, gift wrapping, return and exchange services.

Delivery

FREE delivery to the UK on orders from 70€

FREE delivery to France, Belgium, Austria, Germany, Ireland, UK, the Netherlands, Luxembourg, Liechtenstein and Denmark from 80€

Our standard delivery cost to the UK is 6€ and to Europe is 9€

The standard delivery to Switzerland and the rest of the world is 19€

We ship with a tracked service from DPD. Orders placed before 13:00 are to arrive with UK customers within 2 working days, with mainland EU customers within 3 working days and with customers of the rest of the world within 7-10 working days. Please note that working days do not include Bank Holidays and weekends.

Payment

We except the following debit/credit cards: MasterCard, Maestro, Switch, Visa, Visa Electron, Visa Debit, American Express, Solo and Delta. We will neither have access nor store your card details. 

You can also use your Paypal™ account for a secure express checkout. Again, we will not have access to your Paypal account or account details.

Weddings

Do you need shoes for your flower girls and page boys? We offer a 10% discount when you order 6 pairs of shoes or more. For more information please email Katharina at [email protected]

Returns Procedure for outside the UK

For customers who live outside the UK, any products purchased from us can be returned within 14 days of receipt of your parcel. Return the products in new, unworn and unused condition, in their original boxes and packaging. Please follow our returns procedure:

a) Please return your parcel for a refund to: Menthe et Grenadine, AFM Ltd, Units 8-10, Parkside, Shortgate Lane, Laughton, BN86DG, East Sussex, United Kingdom. If you live in Germany you can return your parcel to Menthe et Grenadine, Köhlerweg 8, 59821 Arnsberg, Germany.

b) Please ensure you add a copy of your invoice or relevant paperwork with your name, address and order number.

You will need to pay the postage on your returned parcel. We strongly recommend that you use Recorded Delivery, as we cannot be held responsible for items lost or damaged in transit. Once your return has arrived and the shoes have been approved for returning, we will credit the original purchaser's card for the sum paid as soon as possible. We regret but we do not refund your original postage costs.

Returns Procedure for the UK

We offer a free tracked return service for our UK customers. Any products purchased from us can be returned within 14 days of receipt of your parcel. Return the products in new, unworn and unused condition, in their original boxes and packaging. Please follow our returns procedure:

a) Visit our Royal Mail Return Portal and print your free return label.

b) Bring your parcel to your nearest post office.

Your Royal Mail return parcel will take up to 3 working days to arrive with us and then 3-4 working days to be processed for a refund. Once your return has arrived and the shoes have been approved for returning, we will credit the original purchaser's card for the sum paid as soon as possible. We regret but we do not refund your original postage costs. You will be notified about your refund via email.

Exchange for another size

We regret but we are unable to process exchanges. Please use our free UK return service (see below) to return any products you would like to send back. Any products purchased from us can be returned within 14 days of receipt of your parcel. They must be in new, unworn and unused condition, in their original boxes and packaging. For customers from outside the UK:

a) Simply place a new order online for the new size or style.

b) Return the shoes in the wrong size. Please follow our return policy below.

Cancelling an order

You have the right to cancel your order within 7 days of your purchase. We will return your payment within 24hrs. Please follow our return policy if goods have been shipped.