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Terms and Conditions

Terms and Conditions are necessary for you to enjoy a secure and easy shopping experience. These terms and conditions apply to the use of the website By placing an order with Menthe et Grenadine, you are agreeing to accept these terms and conditions.

We reserve the right to change these terms and conditions from time to time and recommend that you look through them on a regular basis.

General Information

The terms do not affect your statutory rights.

Your contract for purchases made through for Menthe et Grenadine and you, undertake that all goods ordered by you are for your own private and domestic use only and are not for resale. You warrant that all details you provide to for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.

Accuracy of content

Menthe et Grenadine has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price or description. While we endeavour to keep our website up to date on a daily basis, sometimes an item may show as “in Stock” when it has already sold out. We do not accept liability for any errors and/or omissions contained in our website and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

So, in the event that you order an item and the price published is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your debit or credit card.

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor colour contrasts and Internet browsers, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All orders are subject to acceptance and product availability.


Your order constitutes an offer to us to purchase the goods. After placing your order, it is only deemed to have been accepted by us on dispatch of the goods from our distribution centre. When we accept your order, we will notify you by sending an email confirming that the goods have been dispatched. In the unlikely event that your order cannot be accepted, you will receive an email from us telling you the reasons why.


We accept no liability for any loss or damage (whether direct or indirect) for delivery at any date. Goods will be sent to the address given by you in your order.

Delivery to UK is free. (British customers can also order on our website which shows prices in Pounds.)

Delivery to Europe and Switzerland is €5.95

Delivery all other countries is €25.00

We aim to dispatch orders within 24hrs upon receipt of payment, to arrive with UK customers within 5 working days and customers in Europe and Switzerland within 7 to 10 days. Please note that working days do not include Bank Holidays and weekends.

Delivery of a gift:

If you would like to send a lovely pair of shoes as a present for someone special, you will be pleased to know that we offer a lovely gift wrapping service for only €3.00. You will be able to choose this service during your check-out process. You can then also add a personal message which we will transfer handwritten on a card to accompany your gift.

Lost parcel policy

We cannot accept responsibility for lost parcels. We use standard Royal Mail to dispatch your parcel. A certificate of posting & receipt will therefore always be obtained by us. In the rare event that a parcel does go missing, you will need to file a claim against the post office. We will, however, be happy to provide you with all information (receipt / certificate) on request to help with your claim. We also cannot be held responsible if details of your address on your Paypal account or order are out of date or wrong which results in a parcel being sent to the wrong address.


We use PAYPAL to process your payment because of it´s safe, reliable and fast payment system. You can pay via credit or debit card or use your Paypal account. We will not have access or store your credit card or account details when you purchase goods through We do not charge any fee for Paypal payments.

Privacy will not pass on your private details. We will never ask for personal details via email. If you receive an unsolicited email asking for these details, please do not answer it and contact us immediately.

Exchange for another size

Any shoes you have purchased can be exchanged for another size within 14 days of delivery. In the unlikely event that your purchased shoes are the wrong size, we will send out the right size to you at no extra postage costs.

Please follow our exchange policy:

a) Please email [email protected] to notify us that you want to exchange the item, quoting your name, order reference number and the new required size.

b) You will be given a discount code for free postage for your new order. Exchange orders have priority and will always be sent out as soon as possible.

c) Place your order with us for the correct size and enter the discount code for free postage.

d) Once we have received your returned order, we will credit your account for the original sum paid. We regret but we do not refund your original postage costs and gift wrap service charge.

Returns Procedure

Any shoes or insoles you have purchased can be returned within 14 days of delivery for any reason. If you wish to return your received shoes and insoles, please follow our returns procedure below:

a) Please email us : [email protected] to notify us that you want to return the item, quoting your name and order reference number.

b) All shoes and insoles must be returned in new, unworn and unused condition.

c) The items must be returned in their original boxes and packaging.

d) Please ensure you add a copy of your invoice or relevant paperwork with your name, address and order number.

You will need to pay the postage on your returned parcel. We strongly recommend that you use Recorded Delivery, as we cannot be held responsible for items lost or damaged in transit. We will not refund postage on orders returned "Not Called For" by Royal Mail.

Once your return has arrived and the shoes have been approved for returning, we will credit the original purchaser’s card for the sum paid as soon as possible. We regret but we do not refund your original postage costs and gift wrap service charge.

Returning faulty goods

 In the unlikely event that you have received shoes that you have not ordered, that are of a different quantity to that stated on your order form, or that are faulty, please notify us of the problem by email [email protected] within 7 working days of delivery of the goods plus return the goods (see our returns policy) to us within 14 days from the date of receipt, unless we inform you that a return is not necessary. We may ask you for some photographic evidence to support a claim. Postage costs will be refunded for faulty goods and replacement shoes will be supplied free of charge.

Ownership of rights

All rights, including copyright, in this website are owned by or licensed Menthe et Grenadine. Any use of this website or its contents, including copying of artworks or pictures or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Menthe et Grenadine. You may not modify, distribute or re-post something on this website for any purpose.

Access to the website is permitted on a temporary basis. Menthe et Grenadine reserves the right to suspend access to, or withdraw all or any elements of the website. Menthe et Grenadine shall have no liability for unavailability of the site.


The products sold on are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from

We have taken every measure to prevent Internet fraud and to ensure any data collected from you is stored as securely and safely as possible. If your credit/debit card, however, is used fraudulently as a direct result of being used to buy from our Website, then we will not assume liability for any of your loss.

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

These Terms and Conditions and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English Court. This does not affect your non-excludable statutory rights.

This site is owned and operated by Menthe et Grenadine. Registered office: Chillies West, Chillies Lane, High Hurstwood, East Sussex, TN6 3TB, United Kingdom. Our contact number is 0044 20 8133 6641. Our contact email is [email protected]

The Company Menthe et Grenadine is registered in UK and as a Trademark registered for Europe; VAT no. 105 6277 28 (UK).