Terms and Conditions are necessary for you to enjoy a secure and easy shopping experience. These terms and conditions apply to the use of the websites www.menthe-et-grenadine.com and www.menthe-et-grenadine.de. By placing an order with Menthe et Grenadine, you are agreeing to accept these terms and conditions.
We reserve the right to change these terms and conditions from time to time and recommend that you look through them on a regular basis.
The terms do not affect your statutory rights.
Your contract for purchases made through www.menthe-et-grenadine.com or www.menthe-et-grenadine.de for Menthe et Grenadine and you, undertake that all goods ordered by you are for your own private and domestic use only and are not for resale. You warrant that all details you provide to www.menthe-et-grenadine.com or www.menthe-et-grenadine.de for the purpose of ordering or purchasing goods are true, accurate, current and complete in all respects; and that the credit or debit card you are using is your own and that there are sufficient funds in your account to cover payment of the product(s) ordered.
Accuracy of content
Menthe et Grenadine has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at time of publishing and all products have been fairly described. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price or description. While we endeavour to keep our website up to date on a daily basis, sometimes an item may show as “in stock” when it has already sold out. We do not accept liability for any errors and/or omissions contained in our website www.menthe-et-grenadine.com or www.menthe-et-grenadine.de and reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.
So, in the event that you order an item and the price published is incorrect for any reason, we will email you to inform you that we have not accepted your order, and that your order has been cancelled. You will be advised of the correct price of the subject product. You may re-order it if you wish. If you have already paid for the goods in the circumstances described in this clause, we shall refund the full amount within 30 days of the date of order. Should you choose to re-order at the correct price, a separate transaction will be posted to your debit or credit card.
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor colour contrasts and Internet browsers, we cannot guarantee that your monitor's display of any colour will accurately reflect the colour of the product on delivery. All orders are subject to acceptance and product availability.
Your order constitutes an offer to us to purchase the goods. After placing your order, it is only deemed to have been accepted by us on dispatch of the goods from our distribution centre. When we accept your order, we will notify you by sending an email confirming that the goods have been dispatched. In the unlikely event that your order cannot be accepted, you will receive an email from us telling you the reasons why.
FREE delivery to the UK on orders from 70€ (British customers can also order on our website www.menthe-et-grenadine.co.uk which shows prices in Pounds.)
FREE delivery to France, Belgium, Austria, Germany, Ireland, UK, the Netherlands, Luxembourg, Liechtenstein and Denmark from 80€
Our standard delivery cost to the UK is 6€ and to Europe is 9€
The standard delivery toSwitzerland and the rest of the world is 19€
We ship with a tracked service from DPD. Orders placed before 13:00 are to arrive with UK customers within 2 working days, with mainland EU customers within 3 working days and with customers of the rest of the world within 7-10 working days. Please note that working days do not include Bank Holidays and weekends.
Lost parcel policy
We ship with a tracked service from DPD and very rarely is a lost parcel reported. We also cannot be held responsible if details of your address on your Paypal account or order are out of date or wrong which results in a parcel being sent to the wrong address. If a parcel is returned to us for such reasons, we will need to ask you to pay for postage again in order to resend your parcel.
We accept no liability for any loss or damage (whether direct or indirect) for delivery at any date. Goods will be sent to the address given by you in your order. We will endeavour to trace your parcel and notify you should the parcel come back to us.
We use PAYPAL to process your payment because of it is a safe, reliable and fast payment system. You can pay via credit or debit card or use your Paypal account. We will not have access or store your credit card or account details when you purchase goods through www.menthe-et-grenadine.com. We do not charge any fee for Paypal payments.
Our websites www.menthe-et-grenadine.com and www.menthe-et-grenadine.de will not pass on your private details. We will never ask for personal details via email. If you receive an unsolicited email asking for these details, please do not answer it and contact us immediately.
Returns Procedure for the UK
We offer a free tracked return service for our UK customers. Any products purchased from us can be returned within 14 days of receipt of your parcel. Return the products in new, unworn and unused condition, in their original boxes and packaging. Please follow our returns procedure:
a) Visit our Royal Mail Return Portal and print your free return label.
b) Bring your parcel to your nearest post office.
Your Royal Mail return parcel will take up to 3 working days to arrive with us and then 3-4 working days to be processed for a refund. Once your return has arrived and the shoes have been approved for returning, we will credit the original purchaser's card for the sum paid as soon as possible. We regret but we do not refund your original postage costs. You will be notified about your refund via email.
Exchange for another size
We regret but we are unable to process exchanges. Please use our free UK return service (see below) to return any products you would like to send back. Any products purchased from us can be returned within 14 days of receipt of your parcel. They must be in new, unworn and unused condition, in their original boxes and packaging. For customers from outside the UK:
a) Simply place a new order online for the new size or style.
b) Return the shoes in the wrong size. Please follow our return policy below.
Returns Procedure for outside the UK
For customers who live outside the UK, any products purchased from us can be returned within 14 days of receipt of your parcel. Return the products in new, unworn and unused condition, in their original boxes and packaging. Please follow our returns procedure:
a) Please return your parcel for a refund to: Menthe et Grenadine, AFM Ltd, Units 8-10, Parkside, Shortgate Lane, Laughton, BN86DG, East Sussex, United Kingdom. If you live in Germany you can return your parcel to Menthe et Grenadine, Köhlerweg 8, 59821 Arnsberg, Germany.
b) Please ensure you add a copy of your invoice or relevant paperwork with your name, address and order number.
You will need to pay the postage on your returned parcel. We strongly recommend that you use Recorded Delivery, as we cannot be held responsible for items lost or damaged in transit. Once your return has arrived and the shoes have been approved for returning, we will credit the original purchaser's card for the sum paid as soon as possible. We regret but we do not refund your original postage costs.
Returning faulty goods
In the unlikely event that you have received shoes that you have not ordered, that are of a different quantity to that stated on your order form, or that are faulty, please notify us of the problem by email [email protected] within 7 working days of delivery of the goods plus return the goods (see our returns policy) to us within 14 days from the date of receipt, unless we inform you that a return is not necessary. We may ask you for some photographic evidence to support a claim. Postage costs will be refunded for faulty goods and replacement shoes will be supplied free of charge.
Ownership of rights
All rights, including copyright, in this website are owned by or licensed Menthe et Grenadine. Any use of this website or its contents, including copying of artworks or pictures or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the permission of Menthe et Grenadine. You may not modify, distribute or re-post something on this website for any purpose.
Access to the website is permitted on a temporary basis. Menthe et Grenadine reserves the right to suspend access to, or withdraw all or any elements of the website. Menthe et Grenadine shall have no liability for unavailability of the site.
The products sold on www.menthe-et-grenadine.com and www.menthe-et-grenadine.de are provided for private domestic and consumer use only. Accordingly, we do not accept liability for any indirect loss, consequential loss, loss of data, loss of income or profit, loss of damage to property and/or loss from claims of third parties arising out of the use of the site or for any products or services purchased from www.menthe-et-grenadine.com and www.menthe-et-grenadine.de.
We have taken every measure to prevent Internet fraud and to ensure any data collected from you is stored as securely and safely as possible. If your credit/debit card, however, is used fraudulently as a direct result of being used to buy from our Website, then we will not assume liability for any of your loss.
We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
These Terms and Conditions and your use of our Website are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English Court. This does not affect your non-excludable statutory rights.
This site is owned and operated by Menthe et Grenadine. Registered office: Chillies West, Chillies Lane, High Hurstwood, East Sussex, TN6 3TB, United Kingdom. Our contact email is [email protected]
The Company Menthe et Grenadine is registered in UK and as a Trademark registered for Europe; VAT no. 105 6277 28 (UK).